FAQs

FAQs

About Us


How long have you been in business? 

I have been in business for two year.

What makes you different from the competition?

What makes me different from the competition Is that I myself use my items and I like my customer to have the same experience as me. I Make sure we have the best qualities.

From where do you operate?

The store is e-commerce platform it ship from two different location from Los Angeles and China 

Returns

Do you accept returns/exchanges over and above what customers are entitled to by law?

We do except returns the item has to be in the same package with tag. first we received the item, if item is in the same condition We shipped we will refund all your money. 


Shipping

To where do you ship? How long does it take you to process an order before it is dispatched?

We ship in the US and international. Before the order is dispatch some items can take 1 to 2 Business day.

Where are your packages shipped from?

Package are shipped from China and Los Angeles 

Shipping & Handling

1. We ship all over the world. Just buy and enjoy our great service, we ship direct to your door.

2. Our handling time is 2-7 business days after your payment has been processed, a tracking number (if applicable) will be provided to you after that.

3. We offer Shipping Insurance to protect your package against any lost or damaged shipments. For any issues reported, we will help to resolve your problems immediately.

4.Flat Rate Shipping takes about 5-7 business days to reach destination countries in the world. However, regional variations apply which are out of our control so we kindly ask our customers to be patient.

a) For USA, Canada, Australia customers, it takes about 3-7 business days.

b) For United Kingdom, France, Germany, Italy, Spain, and most other Europe Countries, it may take 7 to 25 business days.

c). For customers in South America, it may take 15 to 30 business days.

d). For other countries, it may take 15 to 25 business days.

5. For Standard Rate Shipping, it usually takes 5-7 business days to most destination countries in the world. The tracking number will usually be trackable on the respective courier website 1 to 2 days after we have shipped the goods. Occasionally, there may be a slight delay before the package(s) become trackable while they are logged by the respective shipping company. This is outside our control so we kindly ask our customers to be patient.

6. For Expedited Rate Shipping, we ship by DHL, Fedex or other expedited shipping depending on your location; shipping time is 3 - 7 business days.

Please Note:

What is item processing time ?

After your order has been received, every item will undergo strict quality control in order to ensure the product's quality. Please note that different items are subject to different processing times. Generally, the average processing time is 2 business days (approximately); however, this is dependent on the item's stock status. For small quantity orders, the processing time is 1-2 business days while large quantities can take approximately 2-3 business days to process.

2. Processing time: In order to guarantee the quality of products, we has to prepare your goods before they are shipped out. We perform strict quality control on the products and carefully package your items.